Meet your training obligations and protect your firm’s reputation with our new Compliance Awareness Online Learning course. Tailored specifically for insolvency teams, this course will assist insolvency practices manage compliance risks cost-effectively by enabling team members to:
- Grasp the key legal, regulatory and business issues related to compliance
- Understand the relevance of compliance and its impact on their day-to-day role
- Identify and flag concerns when they arise
- Get practical tips they can apply
- Learn at a time that suits them and your business
- Reinforce their learning with multiple-choice knowledge checks
Working within the insolvency profession requires practitioners and their teams to have a sound knowledge of practice areas beyond the scope of technical insolvency training.
There have been significant legislative changes in the areas of anti-money laundering and data protection, vulnerability awareness is high on the political agenda, and ethics and professional standards issues continue to dominate the complaints mailboxes of the regulators.
Required awareness levels of these key issues will vary within a practice, depending upon the nature of team members’ roles and their relative responsibilities. However, it is important that all team members have a good grasp of the basics and can flag issues with their managers as they arise. Failing to identify an issue in a timely manner presents a risk to the practice that can result in reputational damage to the practice and regulatory sanction for its insolvency practitioners.
Our Compliance Awareness Online Learning course is delivered in four modules, which you can mix and match to cater for your practice’s needs:
|1. Anti-money laundering (AML)|
2. Data privacy (GDPR)
3. Vulnerability awareness
4. Ethics and professional standards
They can be purchased as single modules or as a package per staff member. Each module provides 1.5 hours CPD/E.
The base price for each module is £75 per staff member, and a package of all four modules is priced at a discounted rate of £250 per staff member. Further discounted prices for teams are available and costed on the number of staff members being trained. All prices are stated exclusive of VAT.
|Number of staff members being trained / Price per staff member||1 to 20||21 to 40||41 to 60||61 to 80||81 to 100||101+|
|Each individual module|
Package of all four modules
|What our clients say|
“I thought it was a good delivery style and helpful.”
“All at our office gave it a thumbs up.’”
“Using ISS Training’s Compliance Awareness Online Learning course has meant that we have been able to meet necessary staff training demands with an approach that has allowed our staff to gain the essential knowledge at their own pace working around the ongoing demands of their ‘day job’. The internal feedback I have received has all been very positive, complimenting in particular the clarity of presentation and ease of assessment.”
“We appreciated the helpful and friendly approach routinely experienced in liaising with the staff at ISS Training in the administration and deployment of the course programmes.”
“All in all, a very positive experience for our firm.”
To book or discuss your practice’s requirements, call 0845 601 7570 or email email@example.com
The aim of the course is to better manage the risks that are presented in insolvency practice by areas of law and regulation that, while not core activities of insolvency administration, can attract fines and penalties in the event of breach.
If team members understand why these areas matter, what to look out for and what the possible consequences are if something is missed, they are better able to play their part in reducing the level of risk presented to their firm. They can only do this with sufficient, relevant knowledge of the area concerned, whether that be, for example, how to spot a transaction that might suggest money-laundering activity, how to assist a client in vulnerable circumstances, how to protect the data privacy of the employees on an insolvent company or understanding what situations might present a conflict of interest for an insolvency practitioner.
Tailored for insolvency teams
Much of the training that is currently available on topics such as anti-money laundering and data privacy is very generic. It can be difficult for team members to see the relevance of it to their day-to-day insolvency work and as a consequence, knowledge is less likely to be retained.
Our Compliance Awareness Online Learning course is specifically designed for people working in the insolvency profession and provides not just a grounding in the legal and regulatory provisions, but also practical tips on its application to insolvency work.
Understanding how an area impacts on day-to-day roles is the key to managing the risks presented to the practice, and it is far more interesting for participants when what they are learning is directly relevant to them.
Learning online, when it most suits
It can be impractical for a business to get a whole team together at one time, especially when it operates across several sites. Maintaining operations, staff absence and turnover, and flexible working patterns mean that it can be difficult to ensure everyone gets the training they need.
Our Compliance Awareness Online Learning course modules can be completed by team members at a time that fits with their working patterns and the broader business needs of the practice.
Knowledge checking – reinforce learning and demonstrate knowledge
To reinforce the value of the learning, each module concludes with a multiple-choice knowledge check. This enables team members to be sure that they have retained the key information and can demonstrate this to their employers. Practices can demonstrate to their regulators that they have taken meaningful steps to meet their legal obligations to ensure their staff possess the required level of knowledge and awareness.
Statutory AML training requirements
AML training is now a statutory requirement, and your Recognised Professional Body (RPB) will likely be your Supervisory Authority under the AML Regs 2017. Indicators used to assess your AML risk will include a number of factors, including training provided to staff. In future, as part of your inspection visits, your monitor will require sight of your risk assessment and training records.
Financial Conduct Authority guidance on treatment of vulnerable customers
The Financial Conduct Authority (FCA) draft Guidance for firms on the fair treatment of vulnerable customers states that firms should make sure that all staff, in particular those who operate at the frontline, have the appropriate skills and capability to treat vulnerable customers fairly.
|Figure 5: Firms should ensure that staff have the appropriate skills and capability |
Understanding the needs of individual vulnerable customers
1. Staff should be able to understand a range of indicators of actual and potential vulnerability, and the needs that can arise from these vulnerabilities.
2. Frontline staff should have the skills to engage with customers to seek relevant information to understand their vulnerability.
3. Staff should recognise when the information the firm holds or obtains from customers indicates that the customer is vulnerable and warrants additional support.
4. Staff should be able to record relevant information on vulnerability in an appropriate way that is accessible by other staff who may need it.