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NEW “How To” stream added to One Hour Series

How to insolvency

ISS Training is pleased to announce the addition of a new, fourth stream to our One Hour Series – “How To”. The focus in our new How To series is practical and concentrates on the steps that you might take to complete a specific task or to progress a matter.

All of our webinars consider the practical issues in relation to the subject matter, but our How To series will explain what you should do and How To do it.

This will include best practice, statutory or regulatory frameworks, and practical demonstrations on completing the matter in hand. For example, this could be how to deal with a retention of title claim from start to finish; how to investigate a bounce back loan in insolvency; how to structure the appointment process of a CVL.

Designed as a refresher on best practice, or a practical introduction to a topic and how to deal with it, these webinars are useful if you want to update your knowledge and/or to provide practical training to your team. The session will also reflect current regulatory expectations.

In due course, our How To series will build into an online Learning Library, alongside existing webinars. Please do let us know if you have any particular subjects that you wish us to cover.

Look out for our new How To series throughout 2023, alongside the ever popular existing streams: Business Insolvency, Protecting Your Licence and Technical Short.

Contact us

Phone: 0845 601 7570

Email: [email protected]

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It has come to our attention that the website, operated by Skirmantas Marketing Limited, has included reference in its footer to our company, Insolvency Support Services Limited, and our director, Eileen Maclean, falsely alluding to its business in some way being associated with ours. Neither Insolvency Support Services Limited nor Eileen Maclean is involved or associated in any way whatsoever with this company or its website.

Our regulator, the Insolvency Practitioners Association (IPA), has also issued a warning statement regarding this and other similar websites which dishonestly claim to be regulated by the IPA or have Insolvency Practitioners regulated by the IPA. The IPA is in the process of adding to its warning list.

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ISS Training now accepts Apple Pay and Google Pay

We are pleased to let you know that you can now pay for ISS Training courses on your mobile devices using either Apple Pay or Google Pay in addition to our other available payment methods (credit card, invoice, cheque, and bank transfer). Both Apple Pay and Google Pay are easy, fast, and secure ways to pay for your ISS Training courses. For some guidance from Apple about using Apple Pay click here and from Google on using Google Pay click here. If you have any questions about making payments for ISS Training courses with Apple Pay or Google Pay, please contact Danielle Kelly on 0845 601 7570 or at [email protected]

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CPI and CPPI Exam Success

Many congratulations to all the ISS Training students who passed the Certificate of Proficiency in Insolvency (CPI) and Certificate of Proficiency in Personal Insolvency (CPPI) exams recently. A third of ISS Training candidates achieved a merit or distinction.

It’s great to see all your hard work paying off, and we’re very proud of your achievements.

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ISS Training’s One Hour Series is back

Our ever popular One Hour Series is back for the remainder of 2022.

Meet your CPD requirements on a regular basis throughout the year. Join the debate on the day, or listen back to the recorded session at a time that suits you. Our One Hour Series is a cost effective and time efficient way to keep up to date with the statutory framework and current regulatory approach.

• Business Insolvency: Leases, Landlords and Hypothec (Scotland) – Friday 30 September
• Technical Short: Personal Pensions in Personal Insolvency – Friday 28 October
• Business Insolvency: Insolvency of a Charity – Friday 25 November


£50 + VAT per session (50% reduction for every third one hour session you book).

Book your place

Click here to book online

Email: [email protected]

Phone: 0845 601 7570

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Experienced insolvency professional required to join our unique team 

The business  

Insolvency Support Services is an award-winning provider of a uniquely complete range of support services, including training, outsourcing, compliance and practice support, to the UK insolvency market ( e.g. professional practices, regulators, local and national government). Our offering includes face-to-face, online and client-site training courses; independent compliance reviews; practical case progression; technical support; ad-hoc closure programmes; provision of document packs and checklists and support on complex insolvency case matters. 

Due to client demand for our services, we are looking to expand our team with the addition of an experienced, skilled and enthusiastic insolvency professional.  

The role

Key responsibilities for this role will include:

  • Production and delivery of training materials for various learning streams, based on insolvency (and related) legislation and regulation as applies in the various jurisdictions of the UK.
  • Maintenance of online learning resources.
  • Document pack production, review and revision, as required (Scotland, Northern Ireland and E&W law).
  • Checklist production, review and revision, as required (Scotland, Northern Ireland and E&W law).
  • Compliance services on-site and by remote delivery.
  • Ad hoc technical assistance (internally and externally) by telephone and email.
  • Development and maintenance of client relationships through attendance at UK-wide networking and training events, and participation in social media.

Skills preferred

Ideally candidates will: 

  • Have relevant insolvency experience and demonstrate strong technical knowledge.
  • Have professional qualifications (CPI as a minimum and JIE preferred).   
  • Possess excellent written and verbal communication skills.
  • Have excellent organisational skills and an ability to work to deadlines.
  • Be an engaging speaker and effective trainer.
  • Be able to quickly assimilate new legislation and translate into practical action points for clients.
  • Have a good working knowledge of MS Office applications (Word, Excel and Outlook).  Having advanced knowledge of PowerPoint for production of training material would be advantageous. 
  • Be willing to acquire IT skills relating to other applications, platforms and programmes.
  • Be highly motivated, able to use their initiative and work under limited supervision.


  • We support the continuous development of our team members and if you are looking to grow your skills, we can support this through a guided training and development programme.
  • We operate a flexible working environment.  You will be principally based at home but will be expected to travel as our UK client requirements demand or when event attendance is required.  Your working hours and pattern can be designed to fit your needs.  Requests to work full-time, annualised hours, compressed working hours or part-time will be considered. 
  • Contributory workplace pension.
  • 31 days annual leave (minimum).  Includes an allowance for public holidays which, except for Christmas and New Year, can be taken at any time.
  • Ability to buy additional holidays/take unpaid leave.        
  • Salary package is dependent on qualifications and experience.


To apply, please forward your CV to [email protected]  with a short statement of no more than 500 words, setting out your suitability for the role.

Candidates wishing a more detailed job description may request this before formally applying.  Please contact [email protected] to do so. 

We encourage applicants from all backgrounds and communities, and we do not discriminate on the basis of a person’s gender, ethnicity, disability, sexual orientation or any other protected characteristics.  Please let us know if you require any adaptations to allow you to apply for this post. 

Applications should be submitted before 23:59 on Friday 9 September 2022.

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The ethics of giving advice: avoiding conflicts of interest

Insolvency practitioners face an inherent conflict of interest in giving advice to an individual or company before accepting a subsequent appointment as office holder. We need to find an approach that allows us to build a relationship with a prospective appointment, while ensuring that they understand the consequences of that very appointment and our role once formally in office.

Concentrating on issues commonly identified by the IPA’s Regulation and Monitoring teams, the next IPA Learning session on 7 July (12:30-14:00) looks at how insolvency practitioners can get their approach to giving advice in insolvency right.

Our director Eileen Maclean is looking forward to speaking at the event alongside Andrew Shaw of South Square.

Book here

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Scottish Technical Manager Forum

Insolvency Support Services is pleased to support FRP’s Scottish Technical Manager Forum, which enjoyed its inaugural meeting in April 2022. It’s an opportunity for anyone responsible for Scottish case compliance or technical support to come together on a regular basis and discuss current or common issues faced in Scottish insolvency appointments.

The next meeting is scheduled for Wednesday 7 September. Given the geographical spread of group members, it will be held online.

If you would like to attend, or get notice of future meetings, please contact Danielle Kelly at [email protected] or FRP’s Jenna Cooper at [email protected]. We will make sure that you are added to the mailing list.

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ISS Wellbeing Week

After the challenges of the pandemic and a busy couple of years since, we’ve decided to take a health and wellbeing week in July, so the team here at Insolvency Support Services will be enjoying an extra week’s holiday from Monday 11 July to Friday 15 July. The business will be closed for those five days to allow us a week of R&R and as a thank you to the team for all their hard work and support.

We hope that by letting you know now, we won’t inconvenience our clients. We will be back, bright and refreshed, on Monday 18 July. 

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A Director’s Guide to Governance in the Boardroom

Director's Guide to Governance in the Boardroom

Our director Eileen Maclean is a contributing author to the recently published “A Director’s Guide to Governance in the Boardroom”.

Edited by Arturo and Monica Langa¸ it is an essential, practical guide for both experienced and aspiring executive and non-executive directors to lead, govern, and steer UK-based organisations. It will also prove extremely valuable for those who provide board evaluation services, professional advisers, auditors, and those who provide training and other support for board members.

How to buy A Director’s Guide to Governance in the Boardroom

To find out more and purchase a copy of ”A Director’s Guide to Governance in the Boardroom”, click here.